I guess some people just don't know the meaning of good service anymore. I needed to get an ILL ASAP for a VIP and I called the lending library to try and expedite the service and I was answered with a curt reply stating that they were severly understaffed and that they couldn't possibly walk to the microform cabinet, pull a microfiche card and make a mere 17 copies for me without it taking 3-4 days.
So being the resourceful person that I am I personally drove to the library in question (a mile down the road) and asked for assistance in locating the microform room and the student worker wasted 10 minutes of my life trying to locate the same exact information in the library catalog that I had printed out and presented to her at the beginning of my quest. She then pointed me in the direction of another library across the vast college campus which should have the journal so I set out on another trek in 95 degree heat to find the elusive journal article.
The second student was much more helpful but yet again the library did not have the particular year in bound periodical form that I needed. He ended up referring me to yet another affiliated library at the local hospital. Rather than suffer heat stroke I decided to forfeit my adventure and return defeated to the Ref Desk.
So much for going the extra mile. It only bites you in the a**!
