We have another regular patron who lives across the street and comes to the library bright and early every morning to check out, renew or check in her library materials. She is so relaxed that she comes over in her fuzzy house slippers and pajama bottoms. Most of the staff are used to her but the patrons find her voice a little jarring. You see, she has one of those high, shrill voices. Patrons ask us all the time to ask her to hold it down but to no avail. She has only one volume - LOUD!