C'Mon People

What is so hard about enforcing a policy that is already in place?  How hard is it to ask someone to sign their name and date a request form?  Apparently it's too inconvenient for some staff people at our branch libraries.  We keep telling them "We don't take phone requests for Interlibrary Loan materials.  People have to come in or download the form and sign and date it before they submit the request". Simple enough. Right?